To receive a Return Material Authorization number, please complete the RMA Request Form on this page and hit "Submit". You will receive a confirmation email with an RMA number and instructions on how to return the product(s) to us.
If you would like a printable RMA form, please print and complete this linked

General RMA information is available on our terms and conditions below. Should you have any questions regarding the RMA process please email us at:

Thank you!


RMA Information 


Thank you for giving us the opportunity to serve you!

We will process your request and a copy of this form will be forwarded to you with the RMA number to be included with your return. Please note that any item sent to Costar Video without a RMA number will be refused. 

By acceptance and use of this assigned RMA number the customer agrees to the following:

Non-warranty repairs are covered by the standard 90 days parts and labor. A diagnostic fee of $50.00 for non-warranty related issues will be applied to any repair cost. If an estimate is not approved, or the unit does not require any repair the diagnostic fee will be assessed at the discretion of Costar Video Systems. Also, Costar will do its very best to preserve any and all data from digital video recorders but will be held harmless if unable to save the data stored in the unit under repair.

Terms and Conditions

View our terms and conditions.